Found out the hard way that Verizon's 24/7 tech support really is NOT unless you have a basic issue. THe reset, the critical ones-- they CANNOT SOLVE.
OSC is the office of customer support. Do you believe that they are NOT open on a Sunday.
And there is NO WAY to reach OSC... except if your Verizon rep elevates your technical issue? So in effect, you can't have a big problem on a Sunday... and god forbid you have a server issue -- that only OSC can handle -- then you are S... out of luck.
And you know that any severe technical problem requires immediate intervention, if there is a chance to correct it. Yet another nail in the coffin. You're screwed by Verizon's anti-customer business model. What an outrage! They do NOT see anything wrong with this policy.
It gets WORSE. Last Saturday 5 years of emails on the server were mysteriously erased. I did NOTHING to my account. Verizon claims it did nothing either. Once deleted, they can NEVER be retrieved. How can this BE? Every business worth its salt has redundant servers. I've been a customer for years. SO how is it possible that there is NO BACKUP that can restore my emails? Doesn't VZ back them up every day? What if a server died? In effect Verizon is telling its customers - screw you. No recourse. No reprieve. No action.
No accountability. No respect. No kiddin'.
Yet Verizon claims its award-winning record, 24/7 help.
All I can say is when they are BAD they are very very bad. And when they are Bad they are horrid. Its all or nothing. Bet millions of people would make different purchase decisions if they know the real truth.
No companies care about customer service any more. You can't even find a number easily, and if you do, many of the reps are clueless or unable to help you.
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